Refund policy

We want you to love your purchase from Dale’s Clothing! If something doesn’t work out, we’re happy to help with eligible returns.

Return Window

Returns must be received within 30 days of the purchase date. Unfortunately, we cannot accept returns or exchanges after 30 days.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

Items purchased at 30% off or more
Sale items
Jewelry
Swimwear
Sunglasses/Eyewear
Hair accessories
Bodysuits
Bralettes & Intimates

Return Eligibility

To qualify for a return, items must:

Be unworn, unused, and unwashed
Have original tags attached
Be in original condition and packaging
Include proof of purchase or order confirmation
Shoes must be returned in their original shoe box, unworn, and in original condition. Please do not place shipping labels directly on the shoe box.

Items returned with stains, odors, pet hair, makeup marks, damage, or missing tags may be denied.

Refunds

Once your return is received and inspected, you will receive an email notification regarding approval or denial of your refund.

Approved refunds will be issued to your original form of payment within several business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

Recheck your bank account
Contact your credit card company
Contact your bank, as processing times can vary

If you’ve done all of the above and still have not received your refund, please contact us at:

📧 orders@shopdalesclothing.com

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:

📧 orders@shopdalesclothing.com

Then mail your item to:

Dale’s Clothing
1601 E Race Ave
Searcy, AR 72143

Gift Returns

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return once it is received and approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Return Address