Return Policy
RETURN & REFUND POLICY
We want you to love your purchase from Dale’s Clothing! If something doesn’t work out, we’re happy to accept eligible returns according to the policy below.
RETURN WINDOWS
Refunds: Within 14 Days
Eligible returns must be received by Dale’s Clothing within 14 calendar days of the original delivery date to qualify for a refund to the original form of payment.
A 3% restocking fee will be deducted from refunds issued to a debit or credit card.
Prefer store credit instead? The 3% restocking fee will be waived.
Store Credit: Within 30 Days
Eligible returns received after 14 days but within 30 calendar days of the original delivery date are eligible for Dale’s Clothing store credit only.
After 30 Days
Returns received more than 30 calendar days after delivery will not be accepted.
If an ineligible return is mailed to us, the customer will be responsible for any costs associated with returning the merchandise.
RETURN ELIGIBILITY
To be eligible for a return, merchandise must:
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Be unworn, unused, and unwashed
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Be free from stains, makeup, deodorant, odors, pet hair, damage, or other signs of wear
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Have all original tags attached
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Be returned in its original condition
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Include the packing slip or proof of purchase
Dale’s Clothing reserves the right to refuse any return that does not meet these requirements.
Shoes
Shoes must be unworn and returned in their original shoe box.
The original shoe box is considered part of the product and must be placed inside a separate shipping box or mailer. Do not place shipping labels or tape directly on the shoe box.
Returns with damaged, taped, or altered shoe boxes may be refused.
FINAL SALE ITEMS
The following items are FINAL SALE and cannot be returned or exchanged:
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All sale merchandise
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Items purchased with a discount of 25% or more
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Jewelry
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Swimwear
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Sunglasses and eyewear
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Hair accessories
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Bodysuits
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Bralettes and intimates
Final sale items are not eligible for refunds, store credit, or exchanges.
If an ineligible or final sale item is returned to us, we will contact you and send an invoice for the cost of shipping the merchandise back to you.
The shipping invoice must be paid within 7 business days. We will attempt to contact you twice. If shipping is not paid after those attempts, the merchandise may be donated.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Dale’s Clothing does not provide prepaid return labels.
Original shipping charges are non-refundable.
We are not responsible for returns that are lost, stolen, damaged, or not delivered to us. We recommend using a trackable shipping method when sending a return.
RETURN PROCESSING
Please allow approximately 5–7 business days after your return is delivered to us for processing.
Once your return has been processed, you will receive an email confirmation.
Refund processing times may vary depending on your bank or credit card provider.
INSTALLMENT PAYMENTS
Afterpay & Sezzle
If your purchase was made using Afterpay or Sezzle:
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A 15% restocking fee applies if you choose a refund to your original payment method.
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The restocking fee will be waived if you choose Dale’s Clothing store credit.
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You remain responsible for completing any remaining installment payments according to your agreement with Afterpay or Sezzle, even if Dale’s Clothing store credit has been issued.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or incorrect, please contact us within 3 business days of delivery.
Please include:
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Your first and last name
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Order number
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Item name
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Photo showing the defect, damage, or incorrect item
Contact us at:
EXCHANGES
We do not offer direct exchanges.
If you would like a different size, color, or item, we recommend placing a new order for the item you want and returning the original item according to the policy above.
Placing a new order helps ensure the replacement item does not sell out while your return is in transit.
ORDER CANCELLATIONS
Orders cannot be changed, modified, or canceled after checkout.
HOLIDAY RETURN POLICY
Our extended holiday return policy applies to eligible purchases made from Black Friday through the holiday season.
Eligible holiday purchases may be returned through January 15 for Dale’s Clothing store credit only.
Refunds to the original payment method are not available under the extended holiday return window.
All regular return eligibility and final sale requirements still apply.
Please include your packing slip with your return.
STORE CREDIT
When store credit is selected, eligible returns will be issued as Dale’s Clothing credit or an E-Gift Card, depending on where the original purchase was made.
For website purchases, an E-Gift Card will be sent to the email address associated with the order after the return has been processed.
For purchases made through our app or live sales, credit may be issued to the account associated with the original purchase.
Please check your spam or junk folder if you do not see your gift card email.
All gift cards and store credits are non-refundable and expire 2 years after activation.
RETURN ADDRESS
Please mail eligible returns to:
ATTN: Returns Department
Dale’s Clothing
1601 E Race Ave
Searcy, AR 72143
Please include your packing slip inside the package so we can properly identify and process your return.
RETURN POLICY AT A GLANCE
0–14 days after delivery: Eligible for refund or store credit
15–30 days after delivery: Store credit only
After 30 days: No returns accepted
Sale/final sale merchandise: No returns or exchanges
