Dales Accessibility Policy 2.0
Accessibility at Dale’s
At Dale’s, we want everyone to feel at home when they shop with us, in our store in Searcy and right here online. That means making our website easy to use for every customer, including customers with disabilities.
What we’re doing
We build and check our website to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. In plain terms, we work to make sure our site:
- Works with screen readers, with descriptions on our product photos
- Can be used with a keyboard alone, including the cart and Quick Buy
- Has text and buttons that are easy to read
- Has clearly labeled buttons, icons and forms
We don’t just set it and forget it. We test the site every week, and new product photos are checked every day so nothing slips through as new arrivals hit the site. When we find a problem, we fix it.
Most web browsers and phones also have built-in accessibility tools, like zoom, larger text and screen readers. Our site is built to work with them.
Other companies’ tools
Our site uses a few outside tools, like reviews, payment options and social media links, and links to other websites. We don’t control those, so they may not be fully accessible. Please check those companies’ own accessibility statements, and let us know if one is giving you trouble. We’ll do our best to help another way.
Need something in a different format?
If you can’t access something on our site, just ask and we’ll get it to you another way, free of charge. That includes:
- Large print
- Accessible PDFs
- Braille
- Audio recordings of written content
- Written transcripts of audio content
Tell us if something isn’t working
If anything on our site gives you trouble, we want to know. You can reach us at:
- Email: dalesorders@gmail.com (please put “Accessibility Issue” in the subject line)
- Phone: 501-388-0086
- In person: stop by the store and we’ll be glad to help you shop
If you can, tell us the page you were on, what went wrong, the device and browser you were using, and any assistive technology you use (like a screen reader). Share only what you’re comfortable with, though. You never have to tell us anything about a disability, and we’ll keep whatever you share private.
What to expect from us
We’ll get back to you within 2 business days. We’ll let you know what we found and when it will be fixed, and we’ll help you get what you need in the meantime, whether that’s taking your order over the phone or answering questions about a product.
Our commitment
We’re a family-owned store, and treating people right is what we’ve done since 2014. We follow the Americans with Disabilities Act (ADA), and we’ll keep improving our site as accessibility standards change. If you think of anything we could do better, please tell us.
Last updated: October 2026