old return
AS OF JUNE 6, 2019:
New return policy for items bought with Afterpay here
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or credit. Return within 14 days for refund/form of original payment back, within 30 days store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
You will have 14 days from the date of purchase to get the item(s) shipped back to us in order to receive a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dalesorders@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded OR exchanged.
Exchanges
We only replace items if they are defective or damaged within 3 days of receiving the item. Send us an email and photo of the item at dalesorders@gmail.com and send your item to:
Dale's Clothing
701 West Race
Searcy, Arkansas US 72143
Due to limited quantities and high demands, we are unable to offer exchanges on products. You will need to repurchase the correct size you need, so you don't miss out on that item, and then ship back the item you will be returning. Returned merchandise will be processed for a refund or store credit (depending on the time frame).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
Dale's Clothing
701 West Race
Searcy, Arkansas US 72143
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.